Wise PBM Support

We take customer service serious.

Premium support services to back up our PBM platform.


Answer Rate


Answer Time

Available 24/7

PBM Support Services

Clinical Support

Collaborate with a trained hospice oriented pharmacist on demand.

IT & Systems Support

Support for Interface management, E-Prescribing, and our Wise web portal.

Support Access

Never be afraid to ask for help. We don't charge extra fees to use our support.

Answer Rate

Immediate resolution support with a single call. No complex ticket systems with lengthy call-back schedules or automated support systems.

10 Second
Average Answer Time

Talk to a real person in 10 seconds or less on average. Our support team is fully staffed with trained experts ready to take your call.

Support Team

Every member of our Client Service team is highly trained and an expert in their field. No call center outsourcing even for after-hour requests.

Experience 5 Star PBM Support 24/7, 365

Don't wait on hold.

No complex call-back or confusing ticketing systems. Talk to a real person on-demand 24/7 that can help you solve problems quickly so you can get back to patient care.

Best in class PBM Support 99% Answer rate in 20 seconds or less for customer support calls. 

Key Support Services

Save Nursing Time


Our Client Service Support team coordinates with all local pharmacies within our network to resolve any issues related to claim rejections or processing errors.

Here are a few examples of what our pharmacy support team can do for you:

  • Verbal prior-authorization approvals
  • Claim processing or eligibility errors
  • On-the-go admissions
  • Dedicated LTC support and coordination


Consult with our hospice-oriented pharmacists about important decisions that can impact patient outcomes or receive guidance about potential alternative medications to lower prescribing costs.

Here are a few ways hospices utilize our 24/7 clinical support line:

  • Get answers to questions related to medication pricing, utilization, and drug classification
  • Help for complex symptom management
  • Assistance with therapeutic interchange to identify lower-cost medications with equal or better effectiveness
  • Immediate medication profile review requests

IT & Platform

Essential 24/7 support of our PBM and E-Prescribing platform is key to minimizing disruptions to your daily workflow.

We provide the following platform support:

  • 24/7 maintenance to EMR integrations
  • Assitance with on-boarding & essential training for new employees
  • Login or password resets
  • E-Prescribing workflow or troubleshooting