Wise PBM Support
We take customer service serious.
- Unrestricted 24/7 Access
- 99% Answer Rate
- Less Than 20 Second Hold Times
Premium support services to back up our PBM platform.
Answer Rate
Answer Time
Available 24/7
PBM Support Services
24/7
Clinical Support
Collaborate with a trained hospice oriented pharmacist on demand.
24/7
IT & Systems Support
Support for Interface management, E-Prescribing, and our Wise web portal.
Unlimited
Support Access
Never be afraid to ask for help. We don't charge extra fees to use our support.
99%
Answer Rate
Immediate resolution support with a single call. No complex ticket systems with lengthy call-back schedules or automated support systems.
10 Second
Average Answer Time
Talk to a real person in 10 seconds or less on average. Our support team is fully staffed with trained experts ready to take your call.
Experienced
Support Team
Every member of our Client Service team is highly trained and an expert in their field. No call center outsourcing even for after-hour requests.
Experience 5 Star PBM Support 24/7, 365
Don't wait on hold.
No complex call-back or confusing ticketing systems. Talk to a real person on-demand 24/7 that can help you solve problems quickly so you can get back to patient care.
Best in class PBM Support — 99% Answer rate in 20 seconds or less for customer support calls.
Key Support Services
Save Nursing Time
Pharmacy
Support
Our Client Service Support team coordinates with all local pharmacies within our network to resolve any issues related to claim rejections or processing errors.
Here are a few examples of what our pharmacy support team can do for you:
- Verbal prior-authorization approvals
- Claim processing or eligibility errors
- On-the-go admissions
- Dedicated LTC support and coordination
Clinical
Support
Consult with our hospice-oriented pharmacists about important decisions that can impact patient outcomes or receive guidance about potential alternative medications to lower prescribing costs.
Here are a few ways hospices utilize our 24/7 clinical support line:
- Get answers to questions related to medication pricing, utilization, and drug classification
- Help for complex symptom management
- Assistance with therapeutic interchange to identify lower-cost medications with equal or better effectiveness
- Immediate medication profile review requests
IT & Platform
Support
Essential 24/7 support of our PBM and E-Prescribing platform is key to minimizing disruptions to your daily workflow.
We provide the following platform support:
- 24/7 maintenance to EMR integrations
- Assitance with on-boarding & essential training for new employees
- Login or password resets
- E-Prescribing workflow or troubleshooting
