Wise 24/7 Support

Premium support services to back-up our PBM platform.

Answer Rate
Avg Answer Time

24/7 Service

365 days of the year

The best PBM customer service available for hospice

We take customer service serious.

Nurses and physicians shouldn't have to wait on hold to speak to their PBM.

Service Excellence

Available Support Services

Our hospice clients enjoy unrestricted 24/7 access for the following support services:

Our Client Service Support team coordinates with all local pharmacies within our network to resolve any issues related to claim rejections or processing errors.

Here are a few examples of what our pharmacy support team can do for you:

  • Verbal prior-authorization approvals
  • Claim processing or eligibility errors
  • On-the-go admissions
  • Dedicated LTC support and coordination

Consult with our hospice-oriented pharmacists about important decisions that can impact patient outcomes or receive guidance about potential alternative medications to lower prescribing costs.

Here are a few ways hospices utilize our 24/7 clinical support line:

  • Get answers to questions related to medication pricing, utilization, and drug classification
  • Help for complex symptom management
  • Assistance with therapeutic interchange to identify lower-cost medications with equal or better effectiveness
  • Immediate medication profile review requests

Essential 24/7 support of our PBM and E-Prescribing platform is key to minimize disruptions to your daily workflow.

We provide the following platform support:

  • 24/7 maintenence to EMR integrations
  • Assitance with on-boarding & essential training for new employees
  • Login or password resets
  • E-Prescribing workflow or troubleshooting

Experience 5-star hospice PBM service.

When you call Wise Hospice Options we answer every single time.

Responsive support system

Immediate resolution support with a single call. No complex ticket systems with lengthy call-back schedules or automated support systems.

Immediate resolution support

Don't wait on hold

Say goodbye to long hold times

Get immediate help when you need us most. Our Live Customer Support system is operated 24/7, 365 by our dedicated Client Services team. We’ve worked hard to achieve a 99% answer rate in under 20 seconds for our hospice clients. 

Client Service representatives with experience

Every member of our Client Service team is highly trained and an expert in their field. No call center outsourcing even for after-hour requests.

10 years of average experience

Have questions about our 24/7 support?

We can help. Reach out to us by clicking the link below.

Get in touch.

Over the past 17 years Wise Hospice Options has been dedicated to streamlining PBM services for hospice’s of all sizes. Our platform offers access to over 11 electronic health record interfaces, E-Prescribing,  advanced benchmark reporting, and more.

Edmond, Oklahoma

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