Features

Facility Compliance

Platform Features

Facility Compliance

When facilities need hospice documentation and your team is stretched, Wise can step in. Our LTC support staff pull required information from your EMR and send it to the facility, so clinicians aren’t managing faxes and packets.

‍Available as a configured option for hospices that share facility information and EMR access with Wise.

Hospice impact overview

When hospice patients are in LTC/SNF settings, compliance is a paperwork problem first

When hospice patients live in LTC or SNF settings, facilities expect three things: election to hospice, a current covered med list, and signed med orders. Meeting that bar usually means logging into the EMR, pulling reports, building packets, and re-sending them when facilities call back.

On already full clinical or intake teams, that work strains relationships and fuels survey anxiety. Wise Facility Compliance shifts it to a team that does it every day and adds light system support where it reliably helps.

Key Outcomes

Less documentation prep for your internal team when facility volume spikes
More consistent communication to facilities where Wise is configured and enabled
A clearer record of what Wise generated and sent for facility-based patients

Strategic Impact

Wise Facility Compliance is not a switch that replaces every facility process. It is a practical way to move repetitive documentation work off your team, introduce consistent patterns for how facilities receive hospice information, and learn where more system rules and integrations will have the most impact over time.

For hospice executive leaders

Make facility documentation someone’s defined job, not an ongoing fire drill

Executive risk grows when facility documentation has no clear owner. One branch leans on a skilled local coordinator, another relies on whoever has time, and leadership hears about the gaps only when a facility escalates or a surveyor starts asking questions.

Wise gives you a defined option: a service and configuration layer dedicated to facility documentation for hospice patients, so you are not rebuilding the workflow from scratch at every location.

Key Outcomes

A clearer path to stabilize facility expectations in priority markets
Less dependence on individual heroics to keep documentation moving
Better visibility into what was sent when issues or questions arise

Executive Strategic Impact

Wise Facility Compliance gives you a governed, optional process for facility documentation, with clear setup requirements and defined responsibilities. It gives you clearer lines of accountability for work that has historically depended on individual effort and local habits.

For hospice clinical leaders

Keep clinicians focused on care while facility paperwork follows behind the scenes

Clinical teams should not spend their shifts re-sending lists, hunting for signatures, or guessing which facility needs which format of a document. Their job is to evaluate patients and prescribe appropriate therapy, not monitor fax queues and resend packets.

Once your facility list and access are configured, Wise staff and system rules help move the right paperwork to the right facility, so your nurses and prescribers can stay closer to patient care.

Key Outcomes

Fewer interruptions to track down paperwork for facility patients
More consistent handoffs when shifts change or weekends hit
Less rework around routine ordering where facility routing is configured

Clinical Strategic Impact

Today, Wise embeds facility documentation support around your existing ordering workflow through people and configuration. Over time, as integrations and rules deepen, more of that effort can move from staff work to system behavior. The immediate clinical benefit is straightforward: fewer paperwork fires pulling nurses and prescribers away from patients.

For hospice financial leaders

Turn preventable facility friction into a managed operational cost

Finance often sees the impact of facility breakdowns in delayed payments, write-offs, and staff time spent reconstructing what was sent. Much of that cost comes from undocumented or inconsistently executed processes for getting hospice documentation to facilities.

Wise Facility Compliance turns that into a defined, supported workflow with clearer effort and outcomes, so documentation work is easier to understand and manage.

Key Outcomes

Fewer avoidable disputes that begin with missing documentation claims
Less internal labor spent rebuilding packets and timelines after the fact
A more controllable driver of cash flow risk tied to facility processes

Financial Strategic Impact

Wise does not promise a specific reduction in write-offs. Instead, it offers a controlled way to reduce noise around facility documentation and disputes, backed by a team that does this work every day. That gives finance a clearer operational lever as volumes, facility expectations, and staffing change.

FAQ

Common Questions

Complex workflows shouldn’t require guesswork. We’re committed to explaining how our solutions work—and why they matter—in terms that help leaders make decisions with confidence. When you need clarity, we’re here, no friction and no fluff.

This is a combination of human work and configuration. When enabled, Wise LTC customer service staff use granted EMR access to pull required hospice documentation for patients in facilities and send it to the facility contacts you provide. Where your facility list is configured in Wise, the system can also route signed medication orders to those facilities when new prescriptions are written for patients who reside there.

To use this option, hospices typically share a list of facilities where they have hospice patients, provide EMR access for Wise LTC support staff under appropriate agreements, and confirm what documentation each facility expects and how they prefer to receive it. Wise then configures the facility list, validates workflows with you, and begins handling the agreed documentation steps.

No. Some parts can be configured so the system sends documents when certain conditions are met, but much of the value today comes from Wise staff taking on the manual work of logging into the EMR, pulling documents, and sending them to facilities. More automation is in development, but we do not present this as a fully automated solution.

Wise Facility Compliance does not replace your internal compliance program or policies. It gives you a more consistent way to generate and send required hospice documentation to facilities, support from staff who understand long term care expectations, and better ability to see what was done when questions arise. You remain responsible for your overall compliance posture; Wise helps reduce operational failure points that can contribute to findings or disputes.

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